Frequently Asked Questions
Everything you need to know about shopping at Boathouse Canada
What is Boathouse Canada's return policy?
We offer a 30-day return policy for most items. Products must be in original condition, unworn, with all tags attached. Please note that certain items like swimwear and undergarments are final sale for hygiene reasons.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days depending on your province. Express shipping options are available at checkout if you need your gear sooner.
Do you offer free shipping?
Yes, we offer free standard shipping on all Canadian orders over $75 before taxes. Orders under this amount are subject to a flat-rate shipping fee.
Can I return an online order to a physical store?
Absolutely. You can return your online purchase to any Boathouse or Blackwell location across Canada. Ensure you bring your original order confirmation email or packing slip.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payments via PayPal and Apple Pay, as well as Sezzle for buy-now-pay-later options.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.